Food & Beverage DO’S & DON’TS
Standard
To ensure proper and appropriate implementation of F&B rules and procedures, all service staff are to follow food and beverage DO’S & DON’S in accordance with the standard.
Procedures
Do's:
- Maintain etiquette and manners.
- Approach guests with a soft tone and a smile.
- Greet guests appropriately based on the time of day.
- Deal with guests in a polite and courteous manner.
- Cooperate and support colleagues.
- Arrive on duty 15 minutes early.
- Maintain proper dress code and posture.
- Stay informed about promotions and events.
- Use English while serving guests.
- Solve personal issues during breaks.
Don'ts:
- Argue with guests.
- Smoke or chew gum in the working area.
- Engage in gossip or chatting with guests during service.
- Display impatience or nervous habits.
- Lean against walls or furniture.
- Engage in personal activities during work hours.
- Keep hands in pockets while on duty.
- Take or keep hotel property without authorization.
- Take unexplained leave.
- Carry personal cell phones while on duty.
- Talk loudly or make comments about guests.
- Create noise or disturbance that may affect guests.